Meet Our Team
Cosmetic Surgery Coordinators
Nakai Hatch, L.E. – Cosmetic Surgery Coordinator for Dr. Denton Watumull and Dr. Derek Rapp
Nakai has been working for cosmetic and plastic surgeons for 7 years. She has been involved in all aspects of patient care and is also a licensed Aesthetician. From your first phone call to the completion of your surgery, Nakai will be with you every step of the way. With her knowledge in medical and aesthetics and her compassion for people, she will guide you through the cosmetic procedure. “I am committed to ensuring each patient receives the personal care and attention they deserve. Their satisfaction and personal experience is our success! I strive to build lasting relationships with each patient and our practice.”
Carlie Zachary, L.E. – Rockwall Cosmetic Surgery Coordinator for Dr. Bruce Byrne and Dr. Derek Rapp
Carlie has been helping patients for 4 years, first as Dr. Bruce Byrne’s front office manager and now as Dr. Byrne’s and Dr. Derek Rapp’s Cosmetic Coordinator in Regional Plastic Surgery Center’s Rockwall office. “I enjoy helping patients. I love being able to speak with each individual patient about their wants and needs with plastic surgery. From the first phone call of scheduling their initial consult, to the end of their treatment, I am here at their disposal for any questions, concerns, to assist in calming nerves or just to have a listening ear. I strive to help alleviate any uneasiness prior to surgery and help the patient be confident in their procedure and trust that they are in great hands with our doctors. I am also a licensed Esthetician and have been for 6 years now. This training helps me guide patients in their aesthetic needs. I look forward to working with each and every patient and tending to their individual needs through their journey of treatment.”
Janice Couch, RN, BSN, RNFA – Practice and Cosmetic Surgery Coordinator for Dr. Joshua Lemmon and Dr. Chase Derrick
Janice welcomes you to our practice. “With 20 years of experience as a Registered Nurse, plastic surgery is where my heart is. I truly enjoy helping individuals obtain their goals. I have been with patients during the whole process of surgery and am able to help guide the patient throughout their experience here at Regional Plastic Surgery Center. The favorite part of my career is being able to have a relationship with each patient. I work with the patient pre-operatively and am available post-operatively. My goal is to make each and every patient feel comfortable and alleviate any concerns going into surgery. I am the point of contact for all cosmetic and breast reconstruction patients for Dr. Joshua Lemmon.”
Debbie Burnett – Richardson Clinic and Front Desk Supervisor
Surgery Coordinator – Dr. Watumull
Debbie’s warm smile has been brightening RPSC for 18 years. She is our Clinic and Front Desk Supervisor who provides calm to our busy office. After your appointment in our Richardson office, Debbie will help schedule your follow up appointment. Her 25 years of medical experience shows in her care for patients. “All of our patients have a special place in my heart. It is very rewarding to be a part of a practice that can make a person feel better and more confident about themselves. Some of our cancer, trauma and birth deformity patients require multiple procedures. Being able to see the confidence our patients have, after completing their reconstruction, really gives an extra layer of purpose to our caring practice. I am honest and real. I get along well with patients and love being a part of their lives. After all, that is why we are here…to touch other peoples lives in a positive manner.”
Dr. Watumull’s Assistants
Charlotte Alexander, MA/NCT – Surgery Coordinator – Dr. Watumull
Charlotte Alexander, MA/NCT has over fifteen years of experience in the field of Plastic and Reconstructive Surgery as well as Hand Surgery. Since 2010, Charlotte has worked as Dr. Watumull’s certified Medical Assistant in both a clinical atmosphere handling patient care and in office administration. She is highly experienced and knowledgeable of the care required to ensure that Dr. Watumull’s patients receive optimal care. Charlotte has worked with many breast cancer survivors over the years and has always been amazed by the resilience and the strength of these women. Even though she is assisting them with post-operative care, she is able to witness these individuals transform into stronger women after enduring cancer and treatment. In addition, her empathetic nature allows patients to feel understood which is especially comforting during times of treatment.
Betty McHargue, CSFA – Surgery Assistant – Dr. Watumull
Dr. Byrne’s Assistants
Pamela Ramirez – Surgery Coordinator – Dr. Byrne
Pamela has worked for RPSC since 2005. Originally hired as a medical assistant, she now schedules surgery for Dr. Byrne. “Dr. Byrne is awesome to work with and for in every way. I have learned so much from the back office to the front office.” She will schedule your surgery, secure pre-certification and benefit information. She will handle everything to do with workers compensation including authorizations from the workers compensation adjuster. “I like helping patients throughout the entire process. A lot of them are uncomfortable or in pain and need relief soon so I am glad that I am able to get patients scheduled as quickly as possible. Patients appreciate that I am thorough and give detailed information. I will definitely find answers for them.”
Lisa Strimpel, SA-C – Surgery Assistant – Dr. Byrne
Dr. Lemmon’s Assistants
Alzena Yanez – Surgery Coordinator – Dr. Lemmon
Alzena has been a medical assistant since 2002, a part of the RPSC staff since 2004 and an x-ray technician since 2011. She is Dr. Lemmon’s personal assistant and surgery scheduler. You will speak with her to initially schedule your office visit, schedule surgery or for any concerns you need resolved pertaining to your work or post-operative care. Patients trust Alzena and are grateful to her because everything requested of her is done promptly. “Surgery can be unnerving. It is my job to help make the pre-operative process a bit smoother”.
Barb Biedenbender, CSFA – Surgery Assistant – Dr. Lemmon
Patient Care Assistants
Marla Jacobs – Practice Administrator
Marla has earned her Masters in Business Administration with emphasis on Strategic Leadership from Amberton University and is a graduate of Sam Houston State University, with a Bachelor of Science in Business Administration. She has over 15 years experience in healthcare administration and management including gastroenterology, pediatrics, hospitalist staffing, wellness, and occupational medicine. Her years of experience in the different healthcare industries has given her the knowledge needed to help grow and expand Regional Plastic Surgery Center and Spa. By aligning herself with the industry leaders in Plastic Surgery, she hopes to guide the organization to become one of the best places to work in the DFW area. In her free time she enjoys spending time with her husband and their two daughters, refurbishing furniture, interior design work, painting and playing basketball.
Elena Galvan—Corporate Billing Manager
Elena has over 18 years of healthcare experience in the fields of oncology, home health, NICU, diagnostic, anatomic pathology, ESRD and ambulatory surgery centers with 10 years of management experience overseeing the entire revenue cycle process with an emphasis on Collections. Elena’s knowledge allows her to analyze and improve processes to ensure accurate billing, proper payment posting and effective collections are in place. Her ongoing and sincere commitment is supporting excellent patient care and serving as a patient advocate. In her spare time, Elena enjoys spending time with her husband and son, traveling and watching the Dallas Mavericks play.
Patrice Robinson – Billing Manager
Patrice has 20 years of experience in healthcare working in the reimbursement, billing and coding sectors. She also has a wide range of experience in various medical specialties. She manages the daily operations of the billing department. Patrice’s wide-ranging skill set has enabled her to successfully contribute to making the business office run smoothly. She is the friendly voice that our patients speak with to address their billing needs, and she takes great pleasure in making sure they are each taken care of in a timely manner. She goes above and beyond to ensure your billing needs are met with ease, efficiency and a smile.